Tebaje FAQ —
Your Questions, Answered

Yes. You must be 18 years of age or older to register and play at Tebaje. This is a strict requirement and applies to all players regardless of location. Tebaje takes responsible gaming seriously — any account found to belong to a player under 18 will be closed immediately and any funds returned. If you are concerned about underage access, visit our Responsible Gaming page for parental control guidance.

No. Each player is allowed one Tebaje account only. Creating multiple accounts — whether to claim bonuses more than once or for any other reason — is a violation of our Terms and Conditions and will result in all accounts being suspended and balances forfeited. If you have forgotten your login details, use the password reset option on the login page rather than creating a new account.

Head to the login page and click "Forgot Password". Enter the email address or mobile number linked to your account. You will receive a reset link or OTP within a few seconds. Follow the instructions to set a new password. If you do not receive the reset message within five minutes, check your spam folder or contact our support team via live chat.

Account verification (KYC) is required before your first withdrawal. Log in to your account, go to the Profile section, and upload a clear photo of your National ID card (NID) or passport. A selfie holding your ID may also be requested. Verification is usually completed within one to four hours during business hours. Once verified, your withdrawal limit increases and your account is fully unlocked.

Tebaje accepts bKash, Nagad, and Rocket — the three most widely used mobile banking services in Bangladesh. All three options are available 24 hours a day, seven days a week. Deposits are credited to your Tebaje account in real time, so you can start playing within seconds of completing your transfer. There are no deposit fees charged by Tebaje, though your mobile banking provider may apply their standard transaction charges.

The minimum deposit at Tebaje is ৳200. This low entry point means you can start exploring the full game library without committing a large amount upfront. There is no maximum deposit limit for standard accounts, though high-volume deposits may require additional verification as part of our standard anti-money laundering procedures.

In most cases, deposits appear instantly. If your balance has not updated after five minutes, first check that the transaction was completed successfully in your bKash, Nagad, or Rocket app. If the money left your mobile wallet but has not arrived in your Tebaje account, take a screenshot of the transaction confirmation and contact our 24/7 live chat support. Our team will trace the payment and credit your account manually if needed — usually within 30 minutes.

Tebaje does not charge any fees on deposits. The full amount you transfer will be credited to your gaming balance. Your mobile banking provider (bKash, Nagad, or Rocket) may apply their own standard send-money fees, which are outside of Tebaje's control. We recommend checking your provider's current fee schedule before transferring.

The vast majority of Tebaje withdrawals are processed within 15 minutes. During peak hours or if your account requires additional verification, it may take up to one hour. Once Tebaje approves the withdrawal, the funds arrive in your bKash, Nagad, or Rocket wallet almost instantly. There are no hidden delays or unnecessary holds on verified accounts.

The minimum withdrawal at Tebaje is ৳500. This applies to all payment methods including bKash, Nagad, and Rocket. There is no maximum withdrawal limit for fully verified accounts. If you are a VIP or high-roller player, your account manager can arrange expedited processing for large withdrawals.

Withdrawals can be declined for a few reasons: your account may not be fully verified (KYC incomplete), you may have an active bonus with wagering requirements still outstanding, or the withdrawal amount may be below the minimum threshold. In rare cases, our fraud prevention system may flag a transaction for manual review. If your withdrawal is declined, you will receive a notification explaining the reason. Contact live chat support if you need clarification.

Tebaje does not charge withdrawal fees. You receive the full amount you request. Your mobile banking provider may apply a small receive-money fee on their end, but Tebaje has no control over third-party charges. We always recommend withdrawing the full amount in one transaction to minimise any potential provider fees.

New Tebaje players receive a welcome bonus on their first deposit. The bonus is credited automatically once your deposit clears — no promo code needed. The welcome package includes a deposit match bonus plus free spins on selected slot games. Full terms, including wagering requirements and eligible games, are available on the Rewards page.

Wagering requirements (also called playthrough requirements) mean you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a 20x wagering requirement on a ৳1,000 bonus means you need to place ৳20,000 in total bets before the bonus converts to withdrawable cash. Progress is tracked in real time in your account dashboard. Not all games contribute equally — slots typically count 100%, while live dealer games may contribute less.

Every real-money bet you place at Tebaje earns reward points. These points accumulate and move you up through five VIP tiers: Bronze, Silver, Gold, Platinum, and Diamond. Higher tiers unlock better cashback rates, bigger free spin packages, faster withdrawals, and access to exclusive high-roller promotions. Your points balance and current tier are always visible in your account. Visit the Rewards page for the full tier breakdown.

Yes. All Tebaje bonuses have an expiry period, which is stated clearly in the bonus terms at the time of the offer. Typically, welcome bonuses and free spin winnings must be wagered within 7 to 30 days of being credited. If the wagering requirement is not met within the expiry window, the bonus and any associated winnings are removed from your account. Always check the specific terms for each promotion on the Rewards page.

Tebaje currently offers over 200 games across multiple categories including slots, live dealer tables, crash games, table games, and instant win titles. The library is updated regularly with new releases. Featured games include Fortune Tree, Dragon of Demons, Jungle King, Boat of Fortune, and Drill That Gold.

Yes. Every game on the Tebaje platform uses a certified Random Number Generator (RNG) that has been independently tested and audited. This guarantees that every spin, card draw, and dice roll is completely random and cannot be influenced by the house or any external party. RTP (Return to Player) percentages are published for every game. The Tebaje platform average RTP is 97.3%, which is among the highest in the Bangladesh online casino market. Read more on our Game Technology page.

RTP stands for Return to Player. It is expressed as a percentage and represents how much of the total money wagered on a game is paid back to players over a large number of spins. For example, a game with 97% RTP will — on average — return ৳97 for every ৳100 wagered over time. A higher RTP means better long-term value for players. Tebaje publishes RTP figures for every game so you can make informed choices about where to play.

Selected Tebaje slot games are available in demo mode, allowing you to try the mechanics and features without risking real money. Demo mode is a great way to get familiar with a game's bonus rounds, volatility, and paylines before committing your balance. Live dealer games and crash games require a real-money bet to play. To access demo mode, simply browse the game section and look for the "Try Demo" option on eligible titles.

Yes. Tebaje uses 256-bit SSL encryption on all connections, which is the same standard used by major banks. Your personal data, payment details, and account information are fully protected. Tebaje also employs two-factor authentication (2FA), real-time fraud monitoring, and strict KYC procedures to ensure that only the account owner can access and withdraw funds.

Log in to your Tebaje account and go to Security Settings in your profile. Toggle on Two-Factor Authentication and choose whether to receive your OTP via SMS or email. Each time you log in from a new device, you will be asked to enter the OTP sent to your registered number or email. We strongly recommend enabling 2FA to protect your account and funds.

If you suspect someone else has accessed your Tebaje account, change your password immediately using the reset option on the login page. Then contact our 24/7 live chat support team and report the issue. Our security team will review your account activity, freeze any suspicious transactions, and help you secure your account. Never share your password or OTP with anyone — Tebaje staff will never ask for your password.

Yes. The Tebaje app is available for both Android and iOS devices. It gives you access to the full game library, deposits, withdrawals, and live support — all from your phone. The app is optimised for performance on both flagship and budget handsets. Visit the App page to download the latest version. You can also play directly in your mobile browser without downloading anything.

Tebaje games work on any device with a modern web browser — Android phones and tablets, iPhones, iPads, Windows laptops, and Mac computers. The platform is built with a mobile-first approach, so the experience on a smartphone is just as smooth as on a desktop. For the best performance, use Chrome, Firefox, or Safari with a stable internet connection.

Slow loading is usually caused by a weak internet connection rather than the Tebaje platform itself. Try switching from mobile data to Wi-Fi, or vice versa. Clearing your browser cache can also help. If you are using the Tebaje app, make sure you have the latest version installed. If the issue persists across multiple games and connections, contact our support team — we can check if there is a platform-side issue affecting your region.